Shipping policy

Order Processing

We carefully pack and ship all orders within 2 to 3 business days (we take weekends and federal holidays off to recharge).

Please note that processing times are separate from shipping times. The shipping speed you choose at checkout starts after your package leaves our hands. Once you place your order, you will get an automated confirmation email. When your items are packed and out the door, we will send a final email with your tracking info so you know exactly when to expect your package.

 

**Untied States Orders**

United States Domestic Shipping & Delays

Shipping rates are based on the size and weight of your package. We will calculate the exact shipping cost for you at checkout before you pay.

You can choose between USPS Ground Advantage (usually 2–7 business days depending on where you live) or USPS Priority Mail (usually 2–3 business days). Please keep in mind that delivery times are just estimates—USPS does not guarantee them, and shipping delays can sometimes happen.

United States Domestic Taxes

For all orders shipped within California, a 7.25% state sales tax applies. Because we also operate locally out of Orange County, OC residents will see an adjusted local sales tax rate applied at checkout. If you are ordering from outside of California, no sales tax is required until further notice.

 

**International Orders**

International Shipping

We ship to 37 countries, including the United States.

  • North America: United States, Canada, Mexico
  • United Kingdom and Ireland
  • European Union: all 27 member states
  • Rest of Europe: Switzerland, Norway, Iceland, Liechtenstein
  • Oceania: Australia and New Zealand

Prices are displayed in your local currency. Shipping is calculated at checkout based on the size and weight of your parcel. Our free shipping offer applies to US orders only.

Estimated delivery times, measured from the date your parcel leaves us:

  • Canada: 4 to 10 business days
  • United Kingdom and European Union: 5 to 12 business days
  • Mexico: 5 to 12 business days
  • Switzerland, Norway, Iceland and Liechtenstein: 6 to 14 business days
  • Australia and New Zealand: 6 to 14 business days

All international orders are sent by tracked courier, and tracking details are emailed to you as soon as your parcel ships. Please treat these times as estimates rather than guarantees, as customs processing can occasionally add a day or two.

A small number of items are restricted in certain countries due to local import rules. If an item in your cart cannot be shipped to your location, checkout will indicate this before you complete your order.

Customs, Duties and Import Taxes

The total shown at checkout is the total you pay.

Import duties, VAT, GST and any other taxes due in your country are calculated at checkout and remitted to your local authority on your behalf. Nothing further is owed on delivery, and couriers will not request payment before releasing your parcel.

How tax is displayed depends on local convention. In the United Kingdom, the European Union, Switzerland, Norway, Australia and New Zealand, VAT or GST is included in the price shown. In Canada, Mexico and the United States, tax is added at checkout.

International orders are processed through Shopify Managed Markets, which acts as seller of record and handles customs documentation and tax remittance. Should the assessed customs charge exceed the amount quoted to you, the difference is covered and will not be passed on.

International Returns

Our 14 day return window applies to international orders, subject to the following.

Please contact us at support@chaptertwogoods.com before returning an item. International postage can exceed the value of the item itself, and we are glad to advise on the most sensible approach before you incur any cost.

Return postage is the customer's responsibility, and original shipping charges are non-refundable.

Customers in the European Union have a 14 day right of withdrawal under EU consumer law, which we honour in full.

If your order arrives damaged or incorrect, please email us within 7 days of delivery with your order number and a photograph of the issue. We will arrange a replacement or full refund and cover the return shipping.

 

Sending a Gift?

We'd love to help you put together a thoughtful gift for your loved ones or friends!

If your order is a gift or needs a special touch, just email us at support@chaptertwogoods.com with your order number. Let us know what the special occasion is, and we would be thrilled to work with you to make it perfectly packaged for the recipient.