If you have questions about your order, returns, or anything else, we are here to help!

support@chaptertwogoods.com

We respect your privacy. Our store is powered by Shopify, and we only use your personal data to fulfill your orders, process payments, prevent fraud, and communicate with you. For a full breakdown of how we collect, use, and share your data, as well as your rights regarding your personal information, please refer to our full Privacy Policy.

Yes. We currently ship to 36 countries beyond the US: Canada and Mexico, the United Kingdom, all 27 European Union member states, Switzerland, Norway, Iceland, Liechtenstein, Australia and New Zealand.

If we do not yet ship to your country, please write to us at support@chaptertwogoods.com. We may be able to make a shipping arrangement to your specific country. We review these requests when deciding which markets to open next.

Prices are shown in your local currency automatically.

Whether tax is included in the displayed price or added at checkout follows local convention. In the United Kingdom, the European Union, Switzerland, Norway, Australia and New Zealand, VAT or GST is included in the price shown. In Canada, Mexico and the United States, tax is added at checkout.

Most items are, though a small number are restricted in certain countries. Import rules vary, and bamboo and wooden goods in particular face stricter controls in some markets. If an item in your cart is unavailable in your country, checkout will indicate this before you pay.

No. All applicable duties and import taxes are calculated and collected at checkout, then remitted on your behalf. There is nothing further to pay on delivery, and couriers will not request payment before releasing your parcel.

Yes, within 14 days of delivery. Please contact us first so we can advise on the best approach, as international postage can exceed the value of the item.

Import duties and taxes collected at checkout may be recoverable in some countries. Where a refund of these amounts is available, we will assist you in requesting it, though the decision rests with your local customs authority.

You have a statutory right to cancel your order for any reason, from the moment you place it until 14 days after the day you receive it. You then have a further 14 days to send the goods back to us.

To cancel, email support@chaptertwogoods.com with your order number and a statement that you wish to cancel. We will confirm receipt by email.

We will refund the price you paid together with the standard delivery cost you originally paid, within 14 days of receiving the goods back or of receiving proof that you have sent them, whichever is sooner. Return postage is your responsibility.

You are welcome to examine the goods as you would in a shop. If they have been handled beyond what is necessary to establish their nature and characteristics, we may reduce your refund to reflect any loss in value.

This right does not apply to custom or personalised items, to sealed goods unsuitable for return on health or hygiene grounds once unsealed, or to gift cards.

We offer free shipping for U.S. order that is $50 or more.

For U.S. order less than $50. shipping is calculated at checkout based on the size and weight of your order, so you will see the exact cost before completing your purchase.

For international orders outside of U.S., shipping is calculated at checkout based on the size and weight of your order, so you will see the exact cost before completing your purchase.

Our free shipping offer applies to US orders only. International rates are calculated at checkout.

We are sorry if this happens. Please email support@chaptertwogoods.com within 7 days of delivery with your order number and a photograph of the issue. We will cover the shipping and arrange either a replacement or a full refund promptly.

We carefully pack and ship all orders within 2 to 3 business days. Please note that our team takes weekends and federal holidays off to recharge. Once your items are packed and out the door, we will send you a final confirmation email with your tracking information.

Your entire order ships together in one package, timed to the pre-order item. If your order includes a pre-order item, the whole order will ship once everything arrived at our warehouse. Your card is charged in full at checkout, not when the order ships. If you'd rather receive your in-stock items sooner, place them in a separate order.

Orders are packed and dispatched within 2 to 3 business days.

Within the United States, delivery takes 2 to 7 business days with USPS Ground Advantage, or 2 to 3 business days with Priority Mail.

For international orders, delivery takes approximately 4 to 10 business days to Canada, 5 to 12 business days to the United Kingdom, European Union and Mexico, and 6 to 14 business days to Switzerland, the Nordic countries, Australia and New Zealand.

Tracking details are emailed to you as soon as your order ships. Please treat these times as estimates rather than guarantees, as customs processing can occasionally add a day or two.

Yes! We love helping you share our curated Japanese and Taiwanese stationery and lifestyle goods. If your order is a gift or needs a special touch, simply email us at support@chaptertwogoods.com with your order number. Let us know the special occasion, and we will make sure it is perfectly packaged for your recipient.

If you are ordering from outside of California, no sales tax is required at this time. For all orders shipped within California, a 7.25% state sales tax applies. Because we operate locally out of Orange County, OC residents will see an adjusted local sales tax rate applied at checkout.

We offer direct exchanges for damaged or defective items. If you would prefer something different, please contact us and we will help you find the right piece.

We offer a 14-day return policy. You have 14 days after receiving your item to request a return.

We want you to love what you ordered! To qualify for a return, your item must be:

• Unused and unworn
• In its original, unopened packaging (with tags and protective film still attached)
• Accompanied by your order number and name

Note: We do our best to be fair, but our team makes the final call on whether an item qualifies for a return.

Customers in the European Union and the United Kingdom can request return within 14 days of delivery. Please contact us first so we can advise on the best approach, as international postage can exceed the value of the item.

Import duties and taxes collected at checkout may be recoverable in some countries. Where a refund of these amounts is available, we will assist you in requesting it, though the decision rests with your local customs authority.

Email us at support@chaptertwogoods.com with your order number and the reason for your return. We will confirm that your return is approved before you send anything back, so please wait to hear from us first.

Returns valued over $75 should be sent with tracking or insurance.

Customer is responsible for return shipping cost. You can also get a pre-paid shipping label from us, the cost of pre-paid shipping label will be deducted from your refund amount.

Once your return arrives we will inspect it and email you an update. Approved refunds are issued to your original payment method within 3 to 7 business days.

Yes. The following items are considered final sale and cannot be returned:

• Sale or clearance items
• Custom or personalized pieces
• Anything opened or used
• Pens, pencils, and brush pens (Note: Once a fountain pen is inked, it cannot be returned. However, let us know if you think there is a manufacturing defect!)
• Gift cards

These exclusions do not limit the statutory rights of customers in the European Union or the United Kingdom.

Return postage is the customer's responsibility unless the error was ours. Original shipping charges are non-refundable, except where required by law in your country.

If you would prefer, we can provide a prepaid label and deduct the cost from your refund.

If an order was shipped directly to you and marked as a gift, you will receive store credit once the return is processed.

If the order was not marked as a gift, or was shipped to the purchaser first, the refund will be issued to the original payment method.